Mahvo Support Draft

Draft for owner/lawyer review. Not published.

Seller/operator placeholder: [Company name] LLC. Company formation and business contact details are not confirmed.

For help, use [verified support form or email to be inserted]. Never send recovery words, passwords, private keys, complete secret links or unrelated chat content. Include the app version/build, device OS, language and a short description. Use synthetic examples and redact personal information from screenshots.

Chats and Drop

Check the connection, the recipient and the selected chat mode. View once, timed expiry and saving options affect what remains available. A used, expired or revoked Drop may no longer open. Obtain a new Drop from the sender where appropriate. Do not share the secret fragment or passcode with support. Copies already saved or captured by a recipient may remain after content disappears.

Calls and permissions

Check connectivity and the camera/microphone permissions for Mahvo in the system settings. Confirm both participants are available. If a call fails, send the version and approximate time without recording other people or exposing private call content. The service is not an emergency service.

Purchases and recovery

Manage cancellation and refunds through the relevant app store and applicable store rules. Deleting the app or identity alone does not cancel a subscription. Use the approved restore-purchases route if offered. Keep recovery words offline and private; support must never ask for them.

Report, block and delete

Where the submitted build provides report/block controls, use them for abusive contacts or content. An enabled report flow is intended to submit the content you select for safety review; actual availability and handling remain to be verified. Abuse contact: [verified route; abuse@mahvo.app is specified but not operationally verified]. Security reports: [verified route; security@mahvo.app is specified but not operationally verified]. No response deadline is promised before staffing and mailbox checks.

For identity deletion, use the flow verified for the submitted build, if available. Removing the app is not a server deletion request. Web request route: [verified deletion form, proposed https://mahvo.app/delete-account]. The published page must explain verification, deletion scope/timing and any retained records without requesting recovery words. [Insert the tested navigation path and retention schedule.] Privacy requests: [verified privacy contact].

Availability and final instructions require release verification. Operator contact details and legal identity must be inserted before publication.